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Central Heating Services

Phone: 01597 811 407

If your boiler, heating or hot water do not seem to be working, make sure you quickly do the following checks before calling out a Gas Safe Registered engineer.

First things first. If you can smell gas or suspect a gas leak then you need to contact the Gas Emergency Services as this could be a gas emergency. Call 0800 111 999 for England, Scotland and Wales.

Is your gas supply working?

To check your gas supply you will need to find out whether the other gas appliances in your household are working. You can also check if your neighbour’s gas supply to find out if it too has been affected.
If the gas stopcock is on but no gas is coming through, you have a gas supply problem and need to call your gas supplier.

Is your power supply working?

Check your electrical supply and ensure that your boiler’s still plugged in to the mains. If you have no power you should contact your electricity supplier.

Is your pilot light on?

A boiler’s pilot light can go out for a variety of reasons. That majority do not warrant calling out a boiler engineer.
First try to ignite the pilot light yourself. Instructions for igniting your boiler can be found in your boiler’s manual or sometimes in the inside door of the boiler. If your boiler’s pilot light won’t ignite, you either have a gas supply problem or you’ll need to call in a Gas Safe Register approved engineer for a repair.

Could it be the thermostat and programmer?

Make sure your central heating programmer is in the ‘on’ position and your thermostats are turned up above room temperature.

What about your boiler pressure?

Check your central heating’s pressure. The typical range for modern boilers is 1.0 – 1.5 bar. If your boiler is below this, follow your manufacturer’s instructions to refill and restart your system. If your boiler pressure is at the correct level either you have a gas supply problem or you will need a Gas Safe Registered engineer.

Still having problems?

If the above advice show little or no results then it is recommended you seek the assistance of a heating engineer.


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